Gale visit texts: SMS terms and conditions

• Program name: Gale visit texts.
• What it is: appointment text messages for visits a patient booked with a clinician practice that uses Gale.
• Who sends it: Gale Care Inc., a Delaware corporation, at https://www.gale.care, on behalf of the clinician practice the patient booked with.
• Who receives it: patients of those practices, only after the patient agreed.
• Support: support@gale.care.

• Appointment reminders, usually 3 days, 1 day and 2 hours before a visit, each with a way to confirm, ask for another time or keep a video visit.
• A confirmation when a visit is booked, moved or canceled, the link to join a video visit, and a note if your clinician is running late.
• A forms reminder: a link to forms your clinic asked you to fill in, and, if they are not finished before the visit, a reminder with how many are left.
• A bill: the amount due and a link to pay, or a note that a card was declined for that amount and nothing was charged.
• A waitlist opening, if you are on a clinic's waitlist: the time that opened and a link to take it, and a note if someone took it first.
• A link to a card-on-file step your clinic sent you, and a one-time sign-in code you ask for.
• A note that you have a new message in your Client Portal. The text never carries the message itself.

Texts never carry a diagnosis, a score or a lab result. They carry logistics only: the clinician's name, a time, sometimes an office name, a link or a code, and for a bill the amount due. Gale sends no marketing or promotional texts. Most texts say they come from Gale and, except for a one-time sign-in code, end with how to stop. A forms reminder is shorter than the rest; STOP works on every text all the same.

Examples of the texts, with an example clinician and example links. The link in a real text belongs to one visit:

1. Reminder: your visit with Dr Ada Park is on Thu, Nov 5 at 10:15 AM PT. Reply C to confirm, R if you need a different time, or V to keep it as a video visit. Msg&data rates may apply. Reply STOP to opt out. (Gale)
2. Dr Ada Park via Gale: your visit is booked for Thu, Nov 5 at 10:15 AM PT. Confirm and add a card: https://www.gale.care/checkin/example Change or cancel: https://www.gale.care/visit/manage/example Reply STOP to opt out.
3. Dr Ada Park via Gale: your video visit is Thu, Nov 5 at 10:15 AM PT. Join: https://www.gale.care/visit/example Reply STOP to opt out.
4. Dr Ada Park via Gale: your visit on Thu, Nov 5 at 10:15 AM PT is cancelled. Reply STOP to opt out.
5. Dr Ada Park via Gale: your invoice is $85.00. Pay here: https://www.gale.care/pay/example Reply STOP to opt out.
6. Dr Ada Park via Gale: an earlier time opened, Wed, Nov 4 at 9:00 AM PT. Take it: https://www.gale.care/visit/example First to take it gets it. Reply STOP to opt out.
7. Before your visit with Dr Ada Park on Thursday, November 5 at 10:15 AM PT, please fill out: 2 forms. https://www.gale.care/checkin/example
8. Gale: You have a new message. Read it in your Client Portal: https://www.gale.care/patient Reply STOP to opt out.

You agree in one of three places, and it is never a condition of getting care. The first is the box on the check-in page. It covers texts and email about your appointments and bills, starts unchecked, and is not bundled with any other agreement:

“Text and email me about my appointments and bills. Msg and data rates may apply. Reply STOP to opt out, HELP for help.”

The second is your own settings in the Client Portal. The third is telling your clinic, who record that you agreed out loud, with the date and who recorded it. Gale keeps the date, where you agreed and the wording you saw. You can say no, or stop later, and still get care.

See the step itself: a sample of the opt-in page and a screenshot of it (PNG).

Reminder texts: at most 1 a day to a number. Waitlist openings and forms requests: at most 1 a day to a number, together. None of these are sent between 9 PM and 8 AM in your time; a held text waits until morning or goes by email instead. Texts about a visit you booked, moved or canceled, and a one-time code you ask for, are not held for quiet hours. Message frequency varies with how many visits you have.

Message and data rates may apply. Gale does not charge you for the texts. Your mobile carrier may charge for messages or data under your plan.

• STOP (also END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL): Gale stops texting that number at once, for every clinic, and sends one text to confirm.
• HELP: Gale replies with what the texts are and how to reach support.
• START: turns texts back on for a number that stopped them.
• To change or cancel a visit, call your clinic, or use the link in your reminder. Texting STOP does not cancel a visit.

For help you can also write to support@gale.care. Emails from Gale carry an unsubscribe link, and the notices the law requires still come.

Mobile information and text-messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Gale does not sell them either. A mobile number goes only to the clinic you booked with, the messaging provider and carriers that deliver the texts, and the providers that host Gale's database, and to no one else except where the law requires. The Privacy Policy section Text messages says the same.

Texts are for US mobile numbers. Carriers and the messaging provider are not liable for delayed or undelivered messages, and delivery is not guaranteed. Gale may change these terms; the current version is on this page, with its date at the top.

Gale Care Inc., https://www.gale.care. Mailing address: c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Read the Privacy Policy and the Terms of Service.