SYNTHETIC DEMONSTRATION — no real student or patient. Not a medical device.

Urgent & emergency

Reaching a Crisis Counselor Right Now: Text, Call, and Chat Options

Text HOME to 741741 to reach a trained crisis counselor by text — free, confidential, and available 24/7. You can also call or text 988, the Suicide and Crisis Lifeline; calling connects you within seconds. You do not have to be suicidal to use either service. In immediate danger, call 911.

How do I reach help right now?

Text HOME to 741741 — Crisis Text Line. Free, confidential, 24 hours a day, 7 days a week 1. A trained crisis counselor will respond and stay with you through the conversation. You do not have to be suicidal to reach out — any mental health crisis is a valid reason to text.

Call or text 988 — Suicide and Crisis Lifeline. Calling connects you immediately to a counselor in your area. Texting 988 connects you to the same network of counselors 2. Chat is also available at 988lifeline.org.

Veterans: Dial 988 and press 1 for the Veterans Crisis Line. You can also text 838255 or chat at veteranscrisisline.net.

LGBTQ+ youth and young adults: The Trevor Project provides crisis support specifically for LGBTQ+ people. Text START to 678-678, call 1-866-488-7386, or chat at TheTrevorProject.org.

Spanish-language support: Call 988 and select Spanish when prompted.

If the person is in immediate physical danger — they have made an attempt, they are unconscious, or they are about to seriously harm themselves or others — call 911.

What happens when I text 741741?

When you text HOME to 741741, a trained counselor — supervised and working within a structured program — will respond within a few minutes 1. They will introduce themselves, ask what is going on, and listen. The conversation is confidential, with one exception: if they believe there is an immediate risk to life, they may contact emergency services. Counselors are transparent about this.

You stay in control of the conversation. There is no script you need to follow. You can type as little or as much as feels right. If you are in a situation where speaking out loud is not safe, texting is often the right choice.

Do I have to be suicidal to use these lines?

No. You do not have to be in suicidal crisis to reach a crisis counselor 2. Overwhelming anxiety, a panic attack, grief, abuse, a mental health episode, feeling completely alone, a relationship crisis, or simply not knowing what to do next — all of these are valid reasons to reach out. The counselor's job is to help you feel heard, get grounded, and figure out next steps together.

Waiting until a crisis becomes unbearable is not required. Reaching out early is always a reasonable choice.

What comes after the immediate crisis?

A crisis counselor helps you through the moment. For ongoing care — therapy, medication evaluation, or regular check-ins — a licensed mental health clinician provides the kind of sustained support that builds over time.

A crisis line counselor can also help you think through what kind of follow-up care might fit your situation and how to access it. You do not have to figure that out alone.

Common questions

Will the crisis line send police to my home?

Counselors do not routinely contact police. The exception is when they believe there is an immediate, unavoidable risk to your life — and they will generally be transparent with you before taking that step. If you have concerns about this, you can ask the counselor directly at the start of the conversation.

What if I cannot type — is there another option?

Calling 988 connects you to a counselor within seconds and requires no typing. If you cannot speak safely, texting 988 or 741741 is the better option. If you can only call but cannot speak, staying on the line is an option — counselors are trained for silent calls.

Are these services available for someone I am worried about, not just for myself?

Yes. If you are concerned about someone else, you can contact these lines for guidance on how to help. A counselor can talk with you about what you are seeing and what steps make sense.

Get help now

  • —The person has made a suicide attempt or has hurt themselves — call 911
  • —They have a specific plan and immediate means to act on it — call 911
  • —They are unconscious, not breathing, or medically injured — call 911
  • —They are threatening to harm someone else — call 911
  • —They are unable to keep themselves safe right now — call 911 or go to the nearest emergency room

Text HOME to 741741 or call/text 988 for a mental health crisis. Call 911 if there is immediate physical danger, a suicide attempt in progress, or someone is unconscious or injured.

This article provides general health information and crisis resource referrals. It is not a substitute for emergency medical care or a licensed mental health professional. If someone is in immediate physical danger, call 911.

References

  1. 1.Crisis Text Line (2013). Crisis Text Line: Text HOME to 741741. Crisis Text Line (nonprofit). link ✓Crisis Text Line service: text HOME to 741741 for free 24/7 trained counselor support
  2. 2.Substance Abuse and Mental Health Services Administration (SAMHSA) (2022). 988 Suicide and Crisis Lifeline. SAMHSA / Vibrant Emotional Health. link ✓988 Suicide and Crisis Lifeline: call or text 988 for mental health crisis support; breadth of who the service is for
  3. 3.Substance Abuse and Mental Health Services Administration (SAMHSA) (2024). 988 Frequently Asked Questions. SAMHSA. link ✓988 service details including confidentiality, Spanish-language option, and how to contact emergency services

3 sources, numbered by first appearance. General health information, not medical advice — synthetic demonstration content.